Refund policy

Subject to any other clause herein, Maria J do not offer refunds for Online Orders if you change your mind regarding the goods ordered.

8.2. Where you claim there is a fault or defect for any product purchased and delivered to you pursuant to an Online Order, Maria J  will arrange for an appropriate and relevant jewellery representative to determine the alleged fault or defect upon the return of the product to us. You may return the product via courier to  Maria J  Head Office located at suite 903/50 Castlereagh St, Sydney NSW 2000. Alternatively, Maria J  can arrange for a courier to collect the product from you at your cost.

8.3. If the product is determined to be faulty or defective and returned in the same condition as it was dispatched:

(a) If you elected to return the goods by courier, Maria J  will reimburse, upon proof of receipt, the cost of that courier; and

(b) Maria J reserves its right to either:

(i) replace the product for the exact model and arrange delivery to you; or

(ii) have the faulty or defective product restored and delivered to you.

8.4. Subject to clause 8.5 below, if the product is not determined to be faulty or defective, you may either accept the product back or apply for a cancellation to the Online Order pursuant to clause 7.

8.5. Due to health and hygiene reasons, Maria J  does not provide refunds for earrings and/or body pierced jewellery, unless the product does not comply with the provisions of the Competition and Consumer Act 2010.

8.6. Maria J  does not refund products which are sold as ‘Sale’ or ‘Clearance’ stock and are noted to be sold in ‘as is’ condition for any reason, including but not limited to, change of mind, unless the product does not comply with the provisions of the Competition and Consumer Act 2010.

8.7. Where Maria J  agrees to provide you with a refund, we reserve the right to refund to you the amount less any commission already paid to the relevant financial institution managing the transaction including, but not limited to, your credit card provider, ZIP Pay, ZIP Money, Alipay and Afterpay.