Shipping policy

Unless otherwise stated, goods purchased on this website will be delivered free via AusPost parcel post. All orders are delivered via the Australia Post tracked delivery system.

Upon dispatch of the goods from our distribution centre the purchaser will receive an email from Australia Post with the shipment details and a link to the Australia Post e-Parcel tracking system from where the purchaser can monitor the progress of the delivery.

Where payment confirmation information received from Financial Intermediaries is insufficient to verify the payment details, Maria J will contact the purchaser and discuss other payment options including shipping through Australia Post on a Cash On Delivery basis.

Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery.

We retain ownership and title of the goods we supply to you until we have received the full payment for the goods and the applicable delivery charges. Risk and title passes to you once your order has been delivered to you (or has otherwise been delivered in accordance with your delivery instructions), as evidenced by confirmation provided to us by Australia Post.

On delivery you may be required to sign a proof of delivery document unless an Authority to Leave (‘ATL’) has been provided. If an ATL has not been provided and you are not available to take delivery, or there are circumstances preventing the goods being left at the delivery address, then the goods may be taken to a local depot or post office and a calling card containing the relevant contact details will be left at the delivery address in those cases.

Where can I track my item(s)?

Most items are sent tracked. You should receive your tracking information once your order has been dispatched. Please contact us if you have not received it.

Why have I not received my item(s)?

Shipping may take anywhere between 10-30 working days or even longer, depending on your location and the opening hours of your local post office.

Note: The Item Guarantee Period (IGP) lasts 50 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then.

***The IGP is effective on the date of you receiving your shipping confirmation email